Thanks for shopping with Goodfellas Vape Outlet! We take pride in our products. After all, we Vape to! Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
Orders placed before 13:00 are normally processed and shipped the same day. The item will always be shipped within 24hrs of the order period on a working day unless advised prior to order.
Please be aware that any orders placed immediately following a release date or during a sale, your item(s) may be delayed and require up to 24 hours of additional processing time.
SHIPPING METHODS WITHIN THE UK
All domestic shipping is done via Royal Mail & DPD. Goodfellas Vape Outlet is not liable for shipments once they leave our facility and responsibility falls solely with the courier company.
SHIPPING METHODS OUTSIDE THE UK
We currently don’t ship outside the UK, this may change in the future so check here before you place an order.
DELAYED OF LOST PACKAGES
If you suspect that your package is delayed, please do not contact us about your package for at least 4 to 5 working days from the date the package was shipped.
You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are not refundable. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. For more info on returns click here.